Return Policy

Thank you for shopping with manja.co.uk. We want you to be completely satisfied with your purchase, and we understand that sometimes returns may be necessary. Please take a moment to familiarize yourself with our return policy to ensure a smooth and hassle-free process.

Returns Procedure

  1. Returns are not FREE. You are responsible for the cost of returning the item to us. Once we receive the item, we will refund the item price and the initial delivery cost you paid.
  2. We recommend using a trackable shipping service for returns and retaining the proof of postage receipt until your refund is processed.
  3. You have 7 days from the day you receive your order to initiate a return and send the item back to us.

Items in Not Perfect Condition

If you receive an item that is not in perfect condition or has any defects, please do not hesitate to contact us immediately. Head over to our Contact Us section, and we will promptly resolve the issue for you.

Separate Orders for Returns

To ensure efficient processing of your return, please keep your orders separate. Returning multiple orders in a single parcel may lead to delays in processing your refund.

Return Address

Please send your returns to the following address:
Manja
55B, Derby Street, Manchester, M8 8HW, UK

Refunds and Replacements

Upon receiving the returned product, we will inspect it to ensure it meets our return policy criteria. After verification, we will take one of the following actions:

  • If the item is eligible for a refund and you chose a refund, we will process it within 48 hours of receiving the delivery.
  • If the item is eligible for a replacement and it is available in our stock, we will promptly send you the replacement.

Standard Return Policies:

  1. Unused and Unworn Items: Returned items must be unused, unworn, and in the same condition as when you received them.
  2. Original Packaging: Items should be returned in their original packaging, with all tags and labels attached.
  3. Hygiene Products: For hygiene reasons, certain items like undergarments and swimwear are non-returnable unless they are faulty or not as described.
  4. Final Sale Items: Items marked as “Final Sale” or “Clearance” are non-returnable and non-refundable.
  5. Refunds to Original Payment Method: Refunds will be credited to the original payment method used during the purchase.
  6. Return Shipping Costs: As mentioned earlier, return shipping costs are the responsibility of the customer.

If you have any further questions or need assistance with your return, please don’t hesitate to reach out to our Customer Support Team.

Thank you for understanding and cooperating with our return policy. We appreciate your support and hope to serve you again soon.